Integrity observers

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Europske unije i Veleposlanstva Švicarske Konfederacije u RH. Više...

It is important to know!

Based on years of experience in assisting the citizens in protection of their rights, we would like to give you a few guidelines that might be helpful:
Before you start to take any specific actions, it is extremely useful to gather as much information as possible about the type of problem that is bothering you, the authorities that are competent to resolve your problem, or from the experience of persons who had the same or similar problem as you do. If you have the time and opportunity, it is helpful to get more opinions about the same thing because that can help you when you need to decide which specific actions to take. Information can be obtained from the bodies responsible for your case, NGOs, libraries, newspapers, the Internet, etc.

In communication with the public administration and other bodies and persons that are important for your case in every possible opportunity communicate in writing (mail, fax, e-mail). Keep the evidence about submitted queries, application, communication (ballot for registered mail, return receipt, subject e-mail), which are the only evidence that there has indeed been a communication, which can be crucial in the case of litigation. Telephone conversation and everything communicated in that way is difficult to prove. If you communicate by direct contact (i.e. visit a body of public administration, court, etc.) keep the passes if they have been issued to you.

This law is very important and useful when you need to obtain information from public authorities. We recommend that before sending the request for information, you read the law here.
Also, before submitting a request for information, contact the institution/body from which you seek the information in order to see if they have a form to fill in (some institutions/authorities insist that the information requirements are provided in their form).

Although today one may get the impression that "nothing is going to be solved if you don't go out in the media", the reality may prove the opposite. In fact, while it is undeniable that the media has a powerful influence on decision-makers at different levels and can help, at the same time abortive or incomplete testimony in the media can harm (impede the investigation which is ongoing, cause the destruction of evidence, lead to "tune stories" among offenders etc.). Therefore we recommend that before the publication of your case in the media, you consult with lawyers or NGOs.

As an association whose main activity is the promotion and protection of human rights and freedoms, and as an organization that since 2001 works in the fight against corruption, we have gained experience that enables us to help a large numbers of citizens to protect their rights. At the same time, we must emphasize that we are not an investigative body, the prosecuting authority nor do we have the authority to represent you in court. We can assist you in determining the facts through sending information requests and seeking explanations from the competent authorities, in reporting your case to the competent authorities and monitoring proceedings of the competent authorities in your case. We may also attend court hearings in the capacity of the public.
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